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Safe Step Walk-in Tubs
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Safe Step Walk-in Tubs

 4.2/5 (229 ratings)
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Safe Step Walk-in Tubs

About Safe Step Walk-in Tubs

Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a lifetime warranty on the tub frame, specific parts and labor. The company doesn’t show pricing information online, but homeowners can receive a quote after an in-home consultation. The quote includes the product and installation costs.

    Overall Satisfaction Rating

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    Pros

    • Hybrid walk-in tub/shower option
    • Financing available
    • Lifetime warranty
    • Discounts available

    Cons

    • Only 10 possible hydro-jets
    • No pricing online

    Bottom Line

    Safe Step offers walk-in tubs and tub/shower hybrids with a variety of safety and comfort features, including hydro-jets and anti-scald technology. Each tub comes with a lifetime warranty.

    Top Safe Step Walk-in Tubs Reviews

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    Rated with 5 stars
    Verified

    I have a stage 4 cancer patient at my home who is 70 years old... We got Safe Step's walk-in tub and it's a very nice product. ... My mom uses it weekly, if not almost every day t...

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    Rated with 5 stars
    Verified

    We’ve really been enjoying our Safe Step. The installation went great. ...I expected a lot more mess. The installers were extremely neat. There was very little dirt, and the produ...

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    Safe Step’s walk-in tub standard features

    Though Safe Step offers upgraded features for additional comfort, all Safe Step walk-in tubs include:

    • Low step-in for secure entry and exit
    • Two grab bars
    • Anti-slip flooring
    • 10 adjustable hydro-jets
    • A hand-held shower wand
    • Safe water ozone cleaning system

    Other standard amenities include waterproof a floating remote control, contoured heated seat and backrest, anti-scald technology and fast filling and draining.

    Each Safe Step walk-in tub and shower is fully customizable, so users get a unit that matches their safety and convenience needs.

    Safe Step’s luxury features

    All Safe Step walk-in tubs and showers offer several therapeutic benefits. The units provide hydro-jet water therapy, chromotherapy, aromatherapy, air therapy and a dual hydrotherapy massage. There’s also a built-in bidet that's part of the personal hygiene therapy system.

    Two of Safe Step’s most standout luxury features are its Dual Hydrotherapy Massage System and its MicroSoothe Air Therapy System.

    The Dual Hydrotherapy Massage System combines adjustable whirlpool and air massage jets to release tension and help soothe aching joints and muscles. Dual hydrotherapy can help provide symptomatic relief for several conditions, including stress, insomnia, colds, lower back pain, arthritis and diabetes.

    The MicroSoothe Air Therapy System circulates tiny, oxygen-enriched bubbles throughout the tub, turning the bath into a spa-like experience. The bubbles lightly whirl against the body and stimulate the skin, leaving it feeling silky and soft.

    MicroSoothe technology gently exfoliates, hydrates and deep cleans dry, damaged and depleted skin by lifting out dirt and toxins from pores and infusing them with fresh oxygen. It also releases heat in the surrounding water through each popping bubble and helps keep the bath warm, which allows for longer soak times.

    Safe Step’s Hybrid tub

    In addition to the spa-like experience of a standard walk-in tub, the Safe Step Hybrid Tub lets users also have the convenience of showering. Safe Step equips its walk-in tub and shower combo with dual showerheads and all of the safety features of a standard walk-in tub.

    The hybrid tub also includes every therapeutic feature found on Safe Step tubs. Additionally, the hybrid’s adjustable rainfall showerhead and hand-held shower wand can produce water simultaneously without compromising water pressure.

    How much does a Safe Step walk-in tub cost?

    Safe Step walk-in tub prices vary depending on the model you choose and the difficulty of installation. Some of the issues that affect installation quotes are space requirements, plumbing, heating and electricity. Safe Step walk-in tub specialists treat each transaction as a custom job because of the difference in features and installation needs.

    Representatives perform a free in-home consultation and provide a complimentary quote. Safe Step walk-in tubs come in three sizes but can be adapted to fit smaller and larger spaces. There are several different walk-in tub options available to meet the needs of people with varying degrees of mobility.

    Safe Step FAQ

    What are the standard Safe Step walk-in tub dimensions?
    Safe Step designs its walk-in tubs to fit into standard bathtub spaces. This means that if you have a regular bathtub, the walk-in tub will fit in the same area. Some walk-in tubs can be tailored to meet the specific needs of each user.
    What type of warranty can I expect with Safe Step walk-in tubs?
    Safe Step offers a lifetime warranty on the entire walk-in bathtub, plus labor. The warranty covers manufacturing defects, the door seal, faucets, water pumps, heaters, blowers, parts and labor. There is a two-year warranty on caulking.
    What do I need to know about Safe Step’s installation process?
    A Safe Step walk-in tub installation lasts one to two days, but most are completed in one day. The company only sends installers that have been screened and are certified and fully insured. Safe Step contractors remove your existing tub, which is either discarded or recycled. Safe Step always cleans the work area after the job is complete. Safe Step backs its installation process with a lifetime warranty on labor.

    Do we recommend Safe Step?

    If you’re looking for a complete luxury walk-in tub that doesn’t require safety or comfort upgrades, Safe Step walk-in tubs can help. The design of these all-inclusive units is for seniors and individuals with limited mobility. Its representatives determine pricing on a case-by-case basis, so you won’t know your total cost until you go through the free consultation. However, the quote you receive includes the installation cost.

    Safe Step Walk-in Tubs Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Safe Step Walk-in Tubs?
    How do I know I can trust these reviews about Safe Step Walk-In Tub?
    • 3,699,411 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 7, 2022

    We called Safe Step to see what it would cost to get a walk-in, so they made the appointment to come and talk. The guy came and he was here for hours. He gave a spiel and we had purchased the product before he left. All we wanted was an estimate and we were going to check different places, but nobody would give you an estimate without coming and talking to you. So, we didn't even get a second estimate. Plus, he guy wouldn't leave till we said yes. Then, it was about a week or so before they came back. But that was no problem because they had to almost take my bathroom apart to get it in. We knew it was going to happen and we have two bathrooms, so that was not a problem. The guys that came for the installation were marvelous and it took them all day. They were like part of the family.

    I love the tub and I spent about an hour in it yesterday. But it doesn't take all that much water. I would use that much water in the shower, and I have used it as a shower also. But I love the fact that you can just sit and enjoy and, at the same time, get a body massage. I needed to spend more time getting to know the controls though. I was standing there and watching the installer. He already had the tub filled up before I went, then he would show me the different things to use. But he was just the installer and he didn't know everything about the tub.

    On the first time I got in it, I flooded the bathroom. I didn't close the door all the way and I thought I had the lever down, which I pushed as far as it would go, but I needed to put a little weight behind it before and push it all the way. So, I thought that I closed it and started the water running. It started filling up and when I looked out, there was water all over my floor. But that was okay as I cleaned the floor same time I cleaned myself. Other than that, the walk-in is gorgeous. It's so pleasing and with the water massage, I don't think I wasted my money. It will also increase the value of the house if we ever sell it.

    4 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 4, 2021

      Safe Step was in this area and they could install the tub, so bought from them. I also like the fact that I could get in and out of the tub, since I'd fallen three times with the new house I moved into with the tub that was there. My sales rep was Patrick and he was wonderful. He went through all the different material in addition to the material that I already had and he helped me through all the steps of getting what I wanted.

      Then, I had three guys here for the installation. First off, they came in and laid down tarps everywhere in the house they'd have to go through. Then, they dropped the tub in and made sure that I could get in and out of it before they went about tearing out the old tub and different things in that wall. After that, they were in the crawlspace underneath and found a damaged pipe. They repaired that while they were down there setting everything up, then they put in and tested everything. They were here for about nine hours because the door wasn't feeling right for them. It hadn't been adjusted at the factory. I've also used the tub now for about three weeks and I noticed that I have a leak in the door. And if you're sitting in the tub with the air and the water going, it will bubble up the back. So, you have to have an extra towel on the floor there that you can soak totally as it comes up the backside of the tub. I've got to get a hold of Patrick about that.

      Other than that, they did such a nice job with the installation. My cousin stopped by later that night and admired all of their ground work. This is a guy who's particular in his contracting job and he told me that I need to make sure and give them a special thank you for all the work they did. So far, I like the jet action on the tub because I can't get around anymore. I am wheelchair and walker-bound, so I like that can get in and out of the tub. And with the bubbling and even sitting there, I can do bicycle with my legs and give myself a little bit of leg exercises, which I can't do other than there. I've also recommended Safe Step to people who've been in the house.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 15, 2021

      The sales guy was delightful. We really enjoyed our time with him. He was very down to earth, practical and knowledgeable. We have been looking at the market for some time and the previous offerings did not have as many features as Safe Step does. When we looked at it about seven years ago, it was out of our price range entirely. But now we're looking at it in terms of what the cost is to be in a nursing home and that even when you're in assisted living, you're faced with a cost per month that's much higher than we're willing to pay. So what we're doing is we're going to age in place and stay in place.

      We were concerned about being able to have hygiene and be able to get cleaned easily and be able to stay clean. A lot of elderly get UTIs because they're sitting around and they're not getting properly cleaned because they can't stand up or they can't sit down. You've got a lot of problems with the elderly that relate to their modesty. But here we are, we have something that we can not only improve our hygiene, but actually improve the quality of the cleaning that's going on with those micro bubbles.

      The installation team did an outstanding job. We took pictures of everything when the tub was outside and when they brought it in. The technician had everything with him. We were very impressed with how quickly they got it in. I'm still getting used to it. I'm a little bit timid about trying everything. But I love the rain shower. There's just a whole set of things. It made me smile. Also, it was so wonderful that they gave me a laminated instruction sheet. It helps when I can't figure out what something is. We're very satisfied customers.

      They're very nice people in Tennessee. I talked to them several times. They answered a lot of our questions. My husband's a diabetic and he also suffers from neuropathy. I have a skin condition related to allergies to penicillin. Safe Step never pushed things that really were outstanding features. They were very understated. They didn't make any strange claims. There was no exaggeration on their part. We knew what they were saying was true. The product is better than even what they're saying.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 13, 2021

      Safe Step's sales rep that came out was very thorough. He went up and measured, and answered our question. We went over some papers, showed his little video, and he had some samples with him. The interaction was good. And then, the installers jumped back out there. They were on time, but they were waiting for someone else because once we've gotten the truck, they were still on the truck until the guy in the pickup got there. And then they came up to start the work. However, they were originally supposed to come the previous Friday but they ended up coming the 30th. They were supposed to be here on the 27th at 8:00 in the morning. I called and confirmed that we still had an appointment the day before. I spoke to Michelle before that. However, Friday came 8:00, 8:30. We tried to call, we didn't get an answer. I left her messages.

      Finally, somebody called back later on that evening. They were like, "Oh." When I finally got somebody call me back, they said, "Oh, well, we had called to cancel the appointment because he had an injury and wouldn't be able to work." Later on come to find out, the people they had scheduled for the 30th was who they called. They didn't call us.

      They came, put it all in. I went up and saw different phases of what they were doing. They were polite while they were working. Greg, the one in charge, was very courteous, explained what was going on, said this what would happen. When they were done, they cleaned up everything. They even vacuumed around, sealed, did a quick tutorial on how the tub works, and what and what not to do. I was very pleased.

      After they were done with the work, my brother was there and they said to just contact the company and they would mail us a receipt. It took almost two weeks to get a receipt. I left a message for Michelle and with the salesman. Finally, someone called me back and he was like, "Oh, that's my department. I'd take care of it." And not even five minutes, it was in my email. I didn't detect a eucalyptus when the aromatherapy was on. But I like that the water stays the same temperature throughout. There are different colors of water.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 26, 2021

      I’m 73 and I don’t get around like I did when I was 20 but the Safe Step tub is very easy to get in and out of, and it does everything possible. The step up was virtually unnoticeable. The tub was so simple to put in and the installers were in and out of the house in one day. We had a roll-in shower insert in our bathroom that was nice, but all you could do was sit down and let the rain hit you. But with this one, the jets and jet system work fine. I've got the deluxe rain shower and a handheld shower. I spent more money than I probably could have but you only go around once. I've got back problems, so the jets seem to help. I'll get in it and fill it up, and I'll run it for the 20-minute cycle. Then I'll run another 20-minute cycle. The jets work on every inch of my body and that's absolutely insane.

      The product is excellent. I've seen others and they're not the same quality. The installation went exactly as they planned and their warranty on that product is 100% covered now or 20 years from now. People should consider what they need and speak for references from the company. I've seen others that appear to be, but are not as well built and as well thought out. I have no doubt that it would be helpful at this stage but that price tag put my wife in trauma.

      Besides the price, the one thing that held my wife back was that she wasn’t sure how the cleaning would fly because it’s so different than a regular shower or tub. The people who came to install it were guys and they were not probably people who clean things at their house so my wife didn’t feel like she had a good answer in her heart on how that was gonna fly later. And to pay all that money and not have that answer was tough. But in retrospect, that part was almost the easiest thing she has ever done. We had some illness in the family and my wife wasn't sure how well she would like the tub as far as catastrophic cleaning. But it was easier than any area of the bathroom she has ever cleaned before. It was good because she had the opportunity to use bleach. She doesn’t like it much but in this case, bleach was a necessary agent and to have it be clean without a whole lot of effort on her part was nice.

      8 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: March 31, 2022

      The sales rep lied. I asked him are the Safe Step tubs made in China and he said they’re made in Tennessee. When the boxes come in, stamped all over the boxes is, “Made in China.” The only thing Tennessee does is put things together then ship them out. I also found out the first time I go to use it that we had to get a bigger water heater. We couldn't use it for about four weeks while we were waiting for a bigger water heater to be shipped in. They finally got it in last Friday and this past Saturday was the first time I went to use it for a second time after I found out a month earlier that there was not enough hot water

      The whole thing had shut down too. I got in it, pushed the start button, then it shut itself off. I got out and checked the breaker. The breaker was fine. I checked the reset switch on the tub and that was tripped. I pushed it and it started again. I was back in the tub then it conked out four times. I called Safe Step on a Saturday and they said somebody would get ahold of me Monday. Nobody got ahold of me Monday so I called again Monday. A woman said they'd get it over to somebody and they should be out the next few days. They were there the next day which was good. A friend of mine was thinking about getting a Safe Step tub for himself. When this was happening, he just looked at me and shook his head. But when they came over the next day and changed out the GFI on it there, he said, “Well, at least they’re quick enough.” Those two saved the reputation of Safe Step Tubs as far as he's concerned.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 24, 2022

      The sales rep who came out was open and he showed me the videos. I didn't realize that there were so many features in this tub, especially the Bluetooth with the music and the lights. Then, I was surprised that the installation was just one day. The installers were so kind, courteous, and informative. It ran very smoothly and they instructed us on how to deal with the tub. We're enjoying it.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: March 18, 2022

      Safe Step finished the tub. We were told everything would be perfect and they would put everything back. But they didn't do it right. The first two baths I took were fine. The tub was a little slow filling but that's probably our water. We had to put $1,500 things to the water tank too. The guy said there's a thing you can add for $150. When we called the plumber, there was nothing he could add for $150. But that's okay. I like the tub but it it didn't drain fast and you got to hold the handle up to make it drain. The rep was nasty when I was talking to her. She said I should pick it out and when I did, it went back and cut my finger. So it was not a good experience.

      Safe Step sent a guy and he fixed all the holes that were in the wall because I complained about that. He went down and picked it out and said how many screws were showing. And he fixed the drain. But it was the same thing. The water drained so slow and you have to hold the thing up. It didn't work the way it did the first two baths I took. The first time I ever used the tub, I thought it would be easy. I pulled the latch to hold the door and the next thing I know, the water is all over the bathroom floor out into the hall. I know that I have to really pull on that thing to make it tight before I can start filling it. But it shouldn't be like that, the kid said, too. I told the kid when he was here and he said he was gonna send somebody out about it. I'm very unhappy with Safe Step because when I reached out, I didn't have a good experience. And we paid $16,000 for that tub. That's a lot of money.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 17, 2022

      We had a very enthusiastic salesman from Safe Step and he could sell an elephant to an ant. He was good and honest. He went over everything plenty of times, asked us this and that and the other, and he went down to the basement. We had two water tanks but the problem was only one would feed to the tub. We joined both of the tanks in series and that took care of the problem. We were gonna get an $8,000 tankless thing and my son came down in with about $50 of material. The people who installed the tub were absolutely amazing. They came on time and went right to work. They did such a good job. They had to run a line outdoors but everything worked once we got the cold water taken care of. It was perfect.

      We finally got everything working right. We had a problem because half that tank would fill up with hot water and half with cold. That wasn't much fun. So now, we've corrected that and we've got plenty of hot water and my wife is in skunk heaven. She's trying to figure out all those buttons. Yesterday was the first day that my wife had been able to use it because putting the hot water to get to. There was a big smile on her face.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 16, 2022

      It was explained to me that the installers could do the installation in one day. However, since I was redoing that bathroom, I needed that team to work with the other contractor, which was still in the rest of the bathroom. The prep work was done and then they came in and set the tub but upon my request, it had the flexible pipes and whatever on it that could be moved. The tub was manipulated a little bit away from the wall for the new tile work to be put in and then it was put back against the wall. Then they came back in and they finished their work, which made a perfect, beautiful installation.

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      Safe Step Walk-in Tubs Company Information

      Social media:
      Company Name:
      Safe Step Walk-In Tub
      Company Type:
      Private
      Address:
      520 Royal Parkway Suite 100
      City:
      Nashville
      State/Province:
      TN
      Postal Code:
      37214
      Country:
      United States
      Website:
      www.safesteptub.com

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