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olive

olive
AUTHORIZED PARTNER

olive

 4.5/5 (366 ratings)
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olive

About olive

olive is a consumer-informed mechanical breakdown coverage provider that seeks to offer a high-quality product at the right time in a transparent manner. Plan holders can cancel at any time or transfer the plan to a new buyer without a transfer fee. olive’s customers are in the driver’s seat when it comes to purchasing options and plan choices, and all rates are locked in for three years. Once you choose your deductible and coverage level, coverage begins the next day with no waiting period. olive is the official auto mechanical breakdown coverage partner of the NHL.

Overall Satisfaction Rating

  • 5 stars
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  • 1 stars

Pros

  • Quote and buy online 24/7
  • No robocalls ever
  • No waiting period or inspection

Cons

  • Preexisting conditions not covered
  • Vehicle must be 10 years or newer
  • Doesn’t cover some performance cars

Bottom Line

olive provides multiple solutions to cover your vehicle. olive has three plan levels with three deductibles available to purchase 100% online or over the phone. Your vehicle must meet age and mileage restrictions.

Top olive Reviews

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Rated with 5 stars
Verified

Their rep was very knowledgeable and he was able to answer the questions that I needed answered very clearly. With the extended warranty, I have a whole lot of security driving. I...

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Rated with 5 stars
Verified

We all need extended warranties on our vehicles especially with this pandemic going on. I highly recommend Olive. The coverage did meet my needs. It's understandable for the maint...

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What is olive?

olive offers auto warranty solutions in the form of vehicle service contracts and mechanical breakdown insurance. olive covers cars traveling in the U.S. or Canada, but the vehicle must be registered in the United States. Personalized plan options ensure drivers only pay for what they need. Unlike some of its competitors, olive has no waiting period and does not require any vehicle inspections.

How does olive work?

olive gives you complete control when it comes to receiving quotes and purchasing plans. The company’s online quote tool is available 24/7, allowing customers to buy online at any time. If you prefer to call them, their coverage advocates can help secure coverage.

olive has three plans and three deductibles to choose from, giving you nine options to purchase. Once you select a plan, the rate is locked in and will not change for a three-year term, and you can cancel anytime. When a repair is needed, take your vehicle to an ASE-certified center of your choice and call to file a claim. You’ll pay your deductible and any non-covered items, and olive pays for the rest.

olive prices

olive’s pricing varies based on the year, make, model, mileage and location of the vehicle. An average olive plan ranges between $25 and $80 each month. When selecting the olive plan that’s best for you, consider your deductible options. olive offers a choice of three plans and three deductibles. Always read the terms and conditions to understand exactly what is covered and any exclusions based on each plan.

olive FAQ

Where is olive available?
Your car must be registered in the U.S. to receive a plan from olive, but the company covers cars that travel in the U.S. and Canada.
Does olive cover used cars?
Yes, olive covers used cars and requires no auto inspection.
Is olive’s coverage transferable?
Yes, olive’s coverage plans are transferable and can be canceled at any time.
Does olive let you customize its plans?
Yes, olive you can customize your coverage plan to meet the needs of your vehicle. You can also choose your deductible amount (options range from $100 to $500).

Is olive good?

olive strives to provide customers with a positive experience. It’s committed to not “nickel-and-diming” its customers and provides multiple plans to choose from. olive makes things convenient for customers by not requiring a vehicle inspection or waiting period when you sign up, and it lets you take your vehicle to any ASE-verified location instead of forcing you to choose from mechanics in a network.

olive video review

olive video review
Robyn: Hi, my name is Robyn. I live in California. And what got me interested in olive is my extended car warranty was coming to an end. The alternatives that I had considered were, a few of them were Carchex, Select, and of course the warranty company that I had already been with. And after researching olive, I found that they offered everything that I needed. The purchase process was pretty easy. Everything was online. I went ahead and researched everything. However, there were questions that I needed answered, so I did go ahead and call. They answered quite rapidly. The woman on the other line was very patient with me. I had so many questions. She went through every question I had, answered them. We mirrored each other on the internet so she could see what I was looking at. I could see what she was offering. The customer service was excellent. And because of that, that's why I chose olive. My purchase with olive I believe was worth it. My extended warranty was coming to an end. The company that I was with had offered me a warranty that was not comparable to what olive did. And their prices were much higher. I was able to get a lower price and a better policy with olive.

olive Reviews

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How do I know I can trust these reviews about olive?
How do I know I can trust these reviews about olive?
  • 3,699,411 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2022

I tried to go through Ford, but their program was way over above my head. I went on the internet looking at several different companies and I was a little skeptical about it because of giving out information and not knowing exactly if it's reputable. I tried to find that out first before I went ahead and signed up. I talked to somebody at Olive personally, and she sent me the things about the different ratings. It eased my mind a little. I like the fact that they explained to me about the different types of packages, and when they found that my car had less than 100,000 miles on it, I qualified for a certain coverage. I liked that. I also shopped around, and their price was good.

Olive emailed me something about the coverage, but I like to have something I can hold in my hand and read. I asked for written stuff, and I got the package, but I haven't read it yet. I also talked to them yesterday and I was glad I did because I was calling to do my payment. They told me it was automatically set up and to use the card that I had. I didn't know that, so I gave them my bank information because I would rather for it come out of there than to be charged through a credit card every month.

olive response

Marilyn, we pride ourselves in a transparent, hassle-free process and am so happy to hear we have exceeded expectations! Welcome to the olive family and thank you for taking the time to share your experience with us.

Cheers!

Ctina with olive

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 9, 2022

    Olive's cost was good, but besides that, my main reason for getting it was it was in effect right away. I went to some other sites that I put my information in, but there was a waiting period before the contract became active. Olive also has three different options that one can choose from, whether someone wants to go with Grade A, B, or C. A covers a lot more things than B, but then B and C are a little cheaper than A. I took a look at the different coverages as far as the vehicle and what parts of the engine it covered at the time.

    I spoke to a representative initially when I got all of this set up, and he explained things to me. I asked him a ton of questions about how it worked, if I got in an accident or if some particular engine part failed. It was a number of car maintenance and troubleshooting or scenarios that I asked him about. We got it set up, but then my bank card got lost. I got my it renewed, but I forgot to go back online to update the information on Olive.

    I was covered for most of that year. By the time I got a notification through email from Olive, it already lapsed. When I reapplied, I did everything online. It was option number two that I selected, and submitting the information via the website went smooth. Olive then found the original application that I had on file with them. I reactivated it, but it cost me more, because I had less miles on that car at the time. I hope nothing happens to my car, but if something did, I would like to be assured that it will be covered, especially if it’s nothing of my fault. With every service maintenance agreement, you have to keep records of your maintenance and you got to do it on the intervals the manufacturer required.

    olive response

    Digging into your coverage options is a MUST, Clifford, we are so happy you were able to find the peace of mind you were looking for at olive. Thank you for taking the time to share your experience with us.

    Cheers!

    Ctina with olive

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 7, 2021

    I liked the idea that it's not a contract with Olive. I can stop it ad quit paying anytime I want. The other place wanted me to pay for a contract where I was stuck in it for five years. The reps at Olive also took the time to explain the coverage. I did take the 500 deductible which is about right for a car. The way it was explained to me was that it covers everything except wear and tear. They were very respectful. I asked them dumb questions, but they answered all my questions. The only complaint I had was they didn't send me the welcome package right away. I looked at my credit card and that was how I saw the charge. But when I called them, they were very polite and I had the policy within five minutes in my email. I was very happy with it. I don't know how the service actually is but it makes me feel better to know that I got something there. My major concern was to have the electronics covered because there's no way I can fix it. I just replaced a motor in my wife's truck and having the engine replaced was $7,000.

    olive response

    Hello Vinson. We really appreciate you taking the time to comment about your experience and for the five stars. I apologize that there was a glitz with sending out the welcome package right away. It has been fixed now. olive is very transparent. Nothing to hide. No questions unanswered. Welcome to the no contract olive family!

    4 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 23, 2021

    I bought a diesel truck, and a lot of the extended warranties that I found didn't cover all the things that go with it like the depth system and the particulate filter. The representative at Olive told me that they have ones that are more tailored to my needs, whether or not I drive a regular car or unleaded one. He had all the answers. He took the time to where we both got on the website. He walked me through the website on things that weren't covered and helped me make that decision based on my own researching. The customer service that he did, and what was covered, made me go with that direction.

    What I really like about it is it wasn't one of those warranties that's like, "You got to go six years, 185,000 miles. It's going to cost you $4,800." With this particular one, they will warranty my truck up to 185,000 miles, but it'll only be three years, and I have the chance to extend it. For example, on the 2019 one-ton Ram, I paid $1,400 for a three-year extended warranty, up to 185,000 miles. Three years from now is going to be a little costlier because there's going to be more wear and tear on the engine, but just to have that peace of mind, 1,400 bucks, why not? That's a no brainer to me because a fuel filter in an oil change is roughly around $400 to $500.

    olive response
    Thank you, Matt, for sharing your experience and taking the time to leave a review. We strive to bring you a hassle-free, transparent coverage. We are always here for any questions or concerns.

    Welcome to the olive family!

    Cheers!

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 5, 2021

    I had an extended warranty that was horrible with my vehicle. It was the Warranty from Hell company. At the time, we took my mother's car in and we found out her warranty had expired. Immediately, I went in to find the extended warranty we could get because her car needs to last her a long time. Plus, I wanted to make sure I found her a warranty before she had any pre-existing conditions. Olive was one of the ones that I contacted. They sounded way too good to be true. The monthly amount alone for the coverage that my mom gets is awesome. We have the full coverage for her car. They don't beat around the bush, they're straightforward and they don't do this whole, “You need to wait a certain amount of mileage and on top of that, a certain amount of months."

    During the purchase, the gentleman let me talk and ask every single question in the book that one can possibly think of, and even let me sit there and be very skeptical of it. He had no problem with answering and providing any and all information even if it was the stupidest information that I was asking. He was very patient with me and very helpful. 100%, we recommend Olive to everybody. When they talk about extended warranties, Olive is the first name that comes out of our mouths.

    A month after we got the coverage, my mom's front axle went bad. There was no hesitation. There was a question about certain parts that weren't covered. It was frustrating, but it wasn't Olive’s fault. Due to an oil leakage in the front of the engine that we weren't aware of, we weren't told. Because we had the oil changed at Christian Brothers, and they tried to get a lot of work and money out of us.

    It was about a month and a half before we got the extended warranty when we had the oil change. So, when they were telling us that there was a certain part in the engine that was totally gone, and it was leaking oil for a while underneath the car, we were pretty upset. We were like, “No, that's a new oil leak. We just got it changed.” We were kind of a little frustrated but Olive didn't lose their cool. They explained and made me understand how they were able to know and how it was proof that it was indeed an oil that's been there for a while. The auto shop that we went to wasn't very good at what they were paid to do.

    olive response

    Hi Kimberly. So sorry to hear about the former coverage that you had. olive is in fact very transparent with what we offer in our coverage. We appreciate you taking the time to post about your experience.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 28, 2022

    I took the car in for a service claim and Olive is not paying anything on it. The thermostat went bad in my Audi. It was discovered during inspection. I had it towed in due to that, and told the dealership to do an inspection as well. They had a dispute with Olive about the amount of hours. They wanted to bill six hours. Olive wanted to pay two. They called me, got me involved in the middle. I talked to the folks at Olive. And I said, “Okay, I see your point. It’s what your book says,” although their book is wrong. My own Chilton's manual says it’s six hours. So they went ahead and fixed the car.

    The dealership talked to these people three times, and I talked to them twice. At the end of everything, it’s covered under their warranty, what is supposed to be fixed, but they said they never gave permission for the repair, which I didn’t understand. Because we had that dispute, between me and him with me agreeing to the hours, and he talked to the dealer again. And at the end, they said, “We’re not paying that. You didn’t get permission.” I said, “You know how many hours we spent on the phone with you people? What do you mean no permission?” I had to drive up to the dealership twice and was on the phone with these people with the mechanic. How was that not permission?

    It doesn’t makes sense. Because the man told me on the phone, “I’ll tell them to go ahead and make the repairs since you agreed to the hours,” which I didn’t have a choice. I had to agree. That was all they would pay. I submitted the claim, and they said, "We're not paying this. You didn't get the permission." Plus, there was eight to nine people involved within that company, and that bugged me. Because I had warranties before, and I never had to get involved on any claims.

    I did a little research, and there's a lot of folks who don't think too much of Olive. I don't know what they're using for hours guidelines, and I don't know how they can dictate to a mechanic how long something takes anyway. But I looked at their shop manual and it says 6.2 hours for a qualified mechanic. I got a Chilton’s manual on my car, and sure enough, it says six hours if you know what you’re doing. Because this thing is in the middle of the engine. They have to tear all these stuff out of the way. It’s not like a normal thermostat. It's actually a computer thing. And I didn’t argue the hours with them because I realized there was no sense in that. They got their own guide sheet, even though it appears to be out of date and completely wrong.

    This just ended two weeks ago. I sent the claim in again with a cover letter and faxed it to Olive, asking if they would reconsider paying it. Because out of the 2,400 bucks, they only offered to pay 400 of it anyway, which I thought was bad. They talked a good game, but they didn’t play one. I'm not happy with them. I'm canceling them.

    olive response

    Michael, we are sorry to hear how confusing this claim has become. For future claim references, we use Alldata guidelines for labor costs.

    In reviewing your account, I can see that we have been trying to contact you by phone for a reimbursement deposit on this claim. However, have not reached you. Please call us to make these arrangements as soon as possible at 1-(800)773-9980 7am-4pm PST.

    We are happy to help get this resolved and answer any further questions you may have.

    Thank you for your review,

    Ctina with olive

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 27, 2022

    I contacted Olive and spoke to Dennis. He gave me the rundown of what coverage plan was best for me or which one would cover what I was concerned about, which took me a little bit of time to finally commit, but we finally pulled the trigger on it. Signing up was pretty simple. The fact that my policy started the next day was nice.

    olive response
    Hello Chase, thanks for the 5-star review! Happy to hear that Dennis provided all of the information for you to feel good and "pull the trigger" to get olive coverage for your vehicle. Welcome to the olive family!
    Cheers!

    Lori from olive

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 26, 2022

    I signed up with Olive and I have enjoyed the experience. Olive has an actual person that I could email back and forth with and it made me very comfortable knowing that there was a human being that I could talk to. They gave me an offer that I could afford. The monthly price was reasonable.

    olive response
    Hello Hope, thanks for the five-star review. We are glad to hear how happy you were to be able to talk by email regarding the details of the coverage that you wanted. We try to be flexible for our customers with the ways communication can occur here at olive. Welcome to the olive family!
    Cheers!

    Lori from olive

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 25, 2022

    I was doing a search on the internet on a bunch of different warranty companies and Olive came up number one. I spoke with a representative and I finished signing up by doing it online myself. Their customer rep was very knowledgeable and friendly. As far as getting set up online, it was very easy to find what you needed to fit what you needed. There were three different types of policies that I could go with.

    olive response
    Hello Melven, thank you for the 5-star review. We are so glad to hear that getting your coverage online went well for you. We recognize that there are other choices and we appreciate that after looking around you decided to come to olive. Welcome to the olive family!
    Cheers!

    Lori from olive

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2022

    My experience with Olive has been favorable. The only problem that I had was they kind of bait-and-switched me. They quoted me one price, and they ended up settling on one that was substantially higher. I told them that I had 120,000 in my car. Then when I actually did the warranty, I had 124,000 miles. They said because I had more miles on it than what I said, the price would go up, which doesn’t make any sense to me. It seemed to me that the price would go down, but they said that the price had to go up.

    olive response

    Hi David,

    We will take a look at this for you. There are a number of factors that determine a premium, just like any other insurance. i.e. miles, year, make and model. Let us review your policy and we will get back with you directly on the matter. We appreciate your business and hope you enjoy the rest of your weekend.

    Cheers,

    The olive Team!

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    olive Company Information

    Company Name:
    olive
    Website:
    olive.com