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Medical Guardian
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Medical Guardian

 4.2/5 (943 ratings)
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Medical Guardian

About Medical Guardian

Medical Guardian offers medical alert devices and monitoring services. You can choose from a range of devices for at-home and on-the-go use. Its products include mobile devices, home-based systems and a medical alert smartwatch. Medical Guardian offers fall detection as an add-on for every system it sells except the Freedom 2.0 smartwatch, which hasn’t been released at the time of publishing.

    Overall Satisfaction Rating

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    Pros

    • Month-to-month contracts available
    • Transparent pricing
    • Fall detection available
    • Companion app

    Cons

    • Upfront fees on some packages
    • No free trial period

    Bottom Line

    Medical Guardian systems connect to a monitoring center that can send help 24/7. You can get a price break if you opt into an annual billing cycle, but upfront fees are required for some products, such as the Mini Guardian.

    Top Medical Guardian Reviews

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    Rated with 5 stars
    Verified

    The device worked very well for my mother. … It allowed her to stay independent much longer because if she fell help would be on the way immediately. They always called me at home...

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    Rated with 5 stars
    Verified

    I'm 82 years old, living alone and I have issues as well as a pacemaker. ... I have their device around my neck and by the bed. During the day, I have my Medical Guardian watch on...

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    Medical Guardian alert systems

    What is Medical Guardian?

    Medical Guardian is a medical alert company focused on products that benefit older adults who spend most of their time alone. The base unit and/or wearable device are included as part of each medical alert system plan, with additional equipment available.

    Medical Guardian offers six different service packages, including all-in-one wearable and in-home systems with fall detection and two-way speakers. In-home alert devices have ranges up to 1,400 feet. On-the-go devices have a maximum battery life of seven days, depending on the device.

    How does Medical Guardian work?

    Medical Guardian alert systems are designed for at-home or on-the-go use. With either type of system, when you press the medical alert button, you are connected to a 24/7 medical monitoring center.

    If Medical Guardian cannot confirm your safety after the alert system is activated, the operators quickly dispatch emergency medical services to your exact location.

    The monitoring center does not hold information on your medical history, but it does have access to any notes you have chosen to share in your profile and can get you the help you need, whether it’s sending an ambulance for crisis care or contacting people you know for help in a nonemergency situation.

    Medical Guardian monitoring centers are FM-approved and UL-listed, which means its emergency dispatch services meet specific safety and reliability standards. Medical Guardian monitoring centers also hold TMA Five Diamond certifications for operator training and ESA certifications for providing excellent emergency services.

    Medical Guardian costs

    Medical Guardian equipment fees are generally required for packages where you buy the equipment, but packages with leased equipment don’t have these initial fees. When available, the fall detection upgrade adds $10 a month to the monitoring fee.

    Plan typeEquipment costMonthly feeOptional fall detection
    Classic GuardianLease$0$29.95
    Home 2.0Buy$99.95$34.95
    Mobile 2.0Buy$124.95$39.95
    Active GuardianLease$0$44.95
    Mini GuardianBuy$124.95$39.95
    Freedom 2.0BuyUnavailableUnavailable
    Plan typeLeaseBuyBuyLeaseBuyBuy
    Equipment cost$0$99.95$124.95$0$124.95Unavailable
    Monthly fee$29.95$34.95$39.95$44.95$39.95Unavailable
    Optional fall detection

    Medical Guardian devices

    In addition to extra services like fall detection, Medical Guardian plans can come with multiple accessory devices. These devices may be included as part of your package or for an additional monthly fee.

    • Neck pendants: Water-resistant medical alert pendants include adjustable lanyards and have ranges between 600 and 1,300 feet, depending on which system you choose.
    • Wrist buttons: Similar to a watch, these water-resistant help buttons can be worn around your wrist.
    • Wireless wall buttons: Mounted wall buttons can be strategically placed throughout high-risk areas in your home. Wall buttons have a range of coverage up to 500 feet and wirelessly connect to a Medical Guardian monitoring center. Voice-activated wall buttons are also available.
    • Lockboxes: With a lockbox, emergency responders can gain access to your home without causing any damage to doorways. Lockboxes come free with annual subscription plans and can be added to any plan for an additional charge.

    Medical Guardian FAQ

    Is Medical Guardian covered by Medicare?
    Original Medicare does not cover medical alert devices, but some Medicare Advantage plans (Medicare Part C) will partially reimburse you for your medical alert system costs.
    No, you do not have to sign any contracts to get a Medical Guardian medical alert system. The company offers monthly, quarterly and annual payment plans.
    You can call to cancel at any time, but Medical Guardian’s return policy states that any leased equipment must be returned to the company for the cancellation to take effect. Any remaining time left in the service plan period is refunded. Restocking fees may apply.
    Medical Guardian’s monitoring center is 100% U.S.-based, but the company doesn’t disclose a more specific location. Its services are available in all 50 states, though.
    Only the Classic Guardian package requires a landline. All other Medical Guardian plans can run on a cellular network.
    Yes, Medical Guardian provides a warranty against wear and tear. It also offers a Protection Plan that covers any costs related to a lost, stolen or damaged device. This optional plan can be purchased when you buy the system.

    Is Medical Guardian worth it?

    Medical Guardian alert systems can be a smart option for anyone with a critical medical condition or people who are at risk of falling or in recovery from a significant health event. Compare its products and services with those from other medical alert companies to make sure you’re getting the right system for your or your loved one’s needs.

    Medical Guardian Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Medical Guardian?
    How do I know I can trust these reviews about Medical Guardian?
    • 3,699,411 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 12, 2022

    The individuals I dealt with were very kind and answered questions so that I understood. I received the Medical Guardian equipment in a short period of time. I dropped it (in Indiana). One always wonders if there will be an immediate response if needed. I had one. While in Florida, I dropped it (arthritic hands). I received another immediate response. It is a great travel companion. I consider this purchase a success.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: March 10, 2022

      The issue I’ve had as a caregiver for my mom is the App… It is too hard to access and won’t even open up most of the time. Read the App Store reviews for more details. The unit itself is great and so easy to Use and there was no installation. Just charge it up and go!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 27, 2022

      I was looking for a medical device that I could have with fall alert protection. Medical Guardian is supplying me with this protection. I was not happy with the first equipment I received but when called to set up the system, I was told of optional pieces. I am now thrilled with my small pendant and the system. Hopefully I will only have to press the alarm button once a month for a test.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 21, 2022

      I spoke to Allison. She was well informed and very polite. She answered all my questions and made me feel comfortable making my decision to go with Guardian.

      I received my Mini Guardian three days ago. I charged the battery then spoke with a women who went over my instructions. Very easy to set up. Thank you, Carol

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 7, 2022

      It is very easy to set up. We got both the wrist unit and the neck pendant, so if we get tired of one, we can switch. Three dollars more per month to add that option. We are pleased and will recommend it to our friends. I sure hope that Medical Guardian does not sell my phone number or e-mail!!! THAT would piss me

      off. !!!!

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      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: March 30, 2022

      Contents of purchase arrived intact and on time. However the lock box did not arrive with the correct 4 digit code. Once installed on the door it wouldn't open. The tech support said the company dropped the ball and said we should call a locksmith to remove the box. NO. Very disappointed in their response.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: March 24, 2022

      The first call I made to them was a nightmare. I got a salesman that thought I was too old or too dumb to figure him out. One of the final questions I asked him was if I bought the equipment from Walmart was it going to be the same monitoring. I already knew the answer and could have bought it cheaper at Walmart but he decided it was just easier to end the conversation and say I would have to talk to Walmart about that.... the guy was only looking to out talk me and make a quick sale. My second call was completely different and I managed to get all questions answered and order placed. This time the man on the other end was a true professional. Now just waiting on the equipment and hopefully all things will go well. 3 stars is not very fair but the first call was a 1 star and the second was a 5 so wish I had never called the first time.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: March 22, 2022

      I have not received my product as of yet. Oh, I do so however look forward to using these device for my mother. I will be pleased to do a follow-up as soon as I received my device which I as of yet have not.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 17, 2022

      Wish the battery lasted longer than 5 days between charges! Even 2 more days would be nice. That way it's only once a week instead every 5 days which would make it easier to remember to do as you could pick 1 day a week and that would be designated charge your battery day!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 14, 2021

      When they updated from G4 to G5 they changed out the machines and the wrist bands. The new wrist bands have no metal clasp. The have a plastic push nubbins. The don't stay on. My mom hates it. She called and they said they would send old bracelet. She got new ones again. Then I called and ask her to be switched back to 4G with the better bracelet. I was told it would ship next day. She got it and it the SAME one she already has. These are elderly people. Customer service is terrible. We are switching companies. Her neighbor is having the same issue. Shame on Medical Guardian for sending non senior citizen bracelets.

      5 people found this review helpful
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      Medical Guardian Company Information

      Social media:
      Company Name:
      Medical Guardian
      Year Founded:
      2005
      Address:
      1818 Market St., Suite 1200
      City:
      Philadelphia
      State/Province:
      PA
      Postal Code:
      19103
      Country:
      United States
      Website:
      www.medicalguardian.com

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