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Eargo Reviews

 4.3/5 (121 ratings)
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Eargo Reviews

About Eargo Reviews

Eargo is a health tech company that’s destigmatizing hearing loss through innovation. Eargo brings a refreshing brand to an archaic industry overrun by inflated prices, needless negotiations, and complex purchasing barriers. For the first time, there’s a brand that provides consumers with a modern buying experience, great technology, and a clear understanding of hearing health. Learn more today about the enhanced auditory experience Eargo has offered millions of people across America.

Overall Satisfaction Rating

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  • 2 stars
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Pros

  • Licensed, professional support
  • May be covered by federal benefits
  • Nearly invisible
  • Rechargeable hearing aids

Cons

  • Not for profound hearing loss

Bottom Line

Eargo sells four hearing aid models with an open-fit, breathable design. While not appropriate for those with profound hearing impairment, Eargo provides quality devices for mild to moderate high-frequency hearing loss.

Top Eargo Reviews

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Rated with 5 stars
Verified

I have moderate hearing loss in the high frequencies. After checking at least a dozen companies, I decided to purchase from Eargo and I have been very pleased. [They called] me to...

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Rated with 5 stars
Verified

I couldn't hear [background noises] and female voices are soft and I had difficulty hearing them. I bought the Max and I like them really well. The interaction with the customer s...

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Eargo hearing aids

Eargo hearing aids

Eargo sells hearing aid devices for individuals with mild to moderate high-frequency hearing loss. All models feature four sound profiles that are easy to save or switch between for the user. Unlike typical behind-the-ear hearing aids, Eargo’s devices are nearly invisible and amplify sound in front of you rather than behind you.

Eargo's open-fit hearing aids feature silicone Flexis that allow for increased airflow, letting frequencies pass more easily into your ear and giving you more natural sound amplification. The Flexis also prevent the plugging sensation commonly felt when using traditional plastic hearing aids.

There are four Eargo hearing aid models:

  • Eargo Max, provides a sound amplification boost with improved noise reduction. The Eargo Max model features excellent sound quality, state-of-the-art Flexi fibers (the “Flexi Dome”) and advanced sound profile memory that includes voice indicators.
  • Eargo Neo HiFi boasts a beautiful, state-of-the-art design for mild to severe high-frequency hearing loss. Eargo Neo HiFi lets you experience full-bodied, rich sound just as nature intended and is completely concealed inside the ear canal. The company offers a two-year warranty with the Eargo Neo HiFi. The Eargo Neo HiFi device is controllable through Eargo’s mobile or web app, which makes it easy to adjust the settings. You can also consult with an Eargo hearing professional to help find your perfect sound settings via the mobile app.
  • Eargo 5 is designed to provide personalized hearing solutions. The Eargo 5 app includes Sound Match technology, and it lets you schedule a call or speak directly to a hearing professional. You can also choose one of four presets or completely customize your sound settings to your preferences. The hearing aids have a battery life of up to 16 hours and take around 2.5 hours to charge.
  • Eargo 6 is the company’s newest hearing aid and has a 16-hour run time. Sound Adjust technology reduces background noise and automatically adjusts to loud environments. The device comes with a portable charging case that provides power for up to three days and two sizes and two styles of medical-grade, silicone petal tips. It’s also water-resistant for up to 30 minutes at a water depth of less than 1 meter.

The devices are all rechargeable, and purchase includes a charging case that allows you to charge your Flexis on the go, allowing you to go days without ever having to plug into a wall.

Eargo prices

Eargo costs anywhere from $1,450 to $2,950, the total price of the hearing aids will depend on the model selected. Prices are for two hearing aids and include a charger, plus extra Flexis and wax guards. Financing is available and Eargo offers a 20% military discount for Eargo 5 and Eargo Neo HiFi to military, first responders, veterans and teachers.

ModelPriceMonthly financing
Eargo Max$1,450/pairStarts at $67
Eargo Neo HiFi$1,950/pairStarts at $90
Eargo 5$2,450/pairStarts at $74
Eargo 6$2,950/pairStarts at $94

How to buy Eargo hearing aids

Eargo designs products for individuals who experience mild to moderate high-frequency hearing loss. The company uses safe, remote hearing checks, phone consultations and online ordering so you can purchase Eargo products from the comfort of your home. Eargo does not require outside hearing tests or prescriptions. Instead, the company relies on its own clinically validated hearing check to evaluate your hearing in loud settings. Visit the company’s website or call Eargo directly to purchase your preferred device.

In addition to four hearing aid models, Eargo sells replacement Flexis, replacement wax guards and chargers on their website.

Eargo staffs a team of personal hearing professionals (PHPs) that can help you evaluate their products and find the right selection for your hearing needs. Access to a PHP continues after purchase, for as long as you use the device. These professionals can help you with the fit and feel of your device, settings, and any questions that come up along the way. After purchase, your PHP will set up a welcome call to help you get started.

Eargo FAQ

Will my insurance cover my Eargo hearing aid?
Possibly. Eargo does not provide insurance reimbursements, so you’ll need to check with your insurance company in advance to see if you qualify for coverage.
What is Eargo’s return policy?
If you’re not satisfied, you can return your Eargo hearing device or any unopened accessories within 45 days for a refund.
How long do Eargo batteries last?
Eargo batteries are rechargeable, and a charger is included in the price of purchasing the hearing aids. A fully charged battery should last for 16 hours.
Do Eargo hearing aids help with tinnitus?
While Eargo hearing aids were not created to treat tinnitus, hearing aids may help reduce symptoms. According to Eargo, some users have reported a decline in tinnitus perception after wearing the devices.

Do we recommend Eargo hearing aids?

If you or a loved one is suffering from mild to moderate high-frequency hearing loss, Eargo devices may be a great option. Their simplified ordering process cuts out the middleman and makes for a straightforward experience. Eargo also provides Personal Hearing Professionals that are on call to help you with any questions that arise before, during and after your purchase.

Eargo Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

My path towards solutions to hearing loss began with the Eargo Neo HiFi, the graduated to the Eargo 5, and now has culminated in the new Eargo 6. The Neo HiFi totally impressed me, and then the Eargo 5 completely blew me away. Hard to imagine anything better than the Eargo 5, but the Eargo 6 changed the game again.

We, who suffer from various degrees of hearing loss would love to have the natural hearing capability of our youth back again. Hearing is dynamic, but many times hearing assist devices are not. Eargo 6 has now put me one step closer to that youthful, dynamic hearing experience with its sound adjust feature. Yes, you can still store four hearing profiles in its four program areas and change them manually, but with the hearing assist feature turned on the Eargo 6 device determines what kind of environment you are in and automatically adjusts itself to drown out unwanted background noise and accentuate the part that I consider most important - the ability to hear and discern human speech in a variety of environments.

I was recently at a quasi-busy restaurant, seated at a booth against a wall. My left ear was facing the establishment's seating tables and my right ear was facing the wall. Within a few moments I could tell that the background noise suppression in my left ear was greater than in my right ear. I could hear and understand the person across from me very clearly. There was no need for me to tap my ears and change from the NORMAL program to the RESTAURANT program as I would typically have to do with previous versions of the Eargo devices. At the conclusion of the meal and after stepping outside, I could tell the dynamics were changing again since the background noise outside was much more quiet than inside the restaurant.

This, to me, represents an amazing evolution in hearing assist technology. Hearing is much more natural now and the less I have to manually change settings in my devices the more I forget I even have them in. I also love the fact the no one knows I am wearing hearing aids as they are completely immersed in my ear canal. Eargo 6 is an amazing technology and one I'm grateful for. We often hear that quality of life is so very important. Proper hearing is an important component and Eargo 6 has clearly improved the quality of my hearing life which, in turn, enhances the overall quality of my life. Thank you Eargo. Can't wait to see where you take us next.

Eargo response

Hello John! Wow! Thank you so much for sharing this wonderful review of your Eargo experience. We are so happy that you're so happy with our product, and that it truly improves your hearing and quality of life. We truly appreciate your business. Please keep spreading the good word about Eargo!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2022

    I checked out Eargo and liked the fact that their Eargo 6's are water-resistant. They are invisible, and they don't mess with my mask. I have the Eargo 6 now and I can watch TV with my wife without blistering her eardrums. I was tired of everybody having to yell to get me to hear and understand them. My hearing in my left ear is more severe than Eargo can reach because I went to an audiologist the other day and they tested it. Although it got somewhat in the area, they got really close on the right ear. But the left ear couldn't. I cranked it up before. I had been wearing it on 2 and it helped. I cranked it up to 4 and now I can hear every lip smack and everything else I didn't hear. I hear a lot better. My audiologist was trying to sell me other types of hearing aids. We decided to stick with Eargo because although it didn't reach it in my left ear, it does a lot better than I've ever had. I also like the functionality, style of it and everything else.

    Dave was my rep and he was awesome. He answered all of my questions. In the store, I have a gal that's assigned to me and I can only make an appointment with her to talk to her. It's always through my work hours so I missed one of her calls. I don't feel like I can call and ask any questions. I don't like to text and email ‘cause I'm not a real good speller. I'm just not comfortable with that at all. But she's always helped me and answered my questions whenever I talked to her. She said that I can call and talk to somebody else, too, if I had a question.

    My hearing aids are very comfortable in my ears. A couple of days ago, I was using the open pedals. I switched to medium because they were most comfortable. I could hardly tell the hearing aids were in there half the time. I did lose on my caps off the backside of one of mine already. These are the night covers. Also, I have problems with my charger not charging one of my Eargos. Once, it was my left then the other time, it was my right. It was because those little stems get straightened out and it wouldn't sit in the cradle right so it did end up charging up. I'm also still learning about the app and I would probably utilize it some if I can figure it all out. I like the simplicity of the app. That's another thing that guided me toward Eargo. I also watched review after review and commercial after commercial and even comparisons with other hearing aids.

    Eargo response

    Hello Greg! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We are sorry for any issues that you've experienced with your Eargo devices, but we are so happy that you receive plenty of assistance from your Personal Hearing Professional. If you need further help with anything from here, please contact our Client Care team! This team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000. Lastly, keep spreading the good word about Eargo to friends and family!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 14, 2021

    I started looking at hearing aids not for the hearing loss but it was the symptom of the hearing loss, which is called tinnitus. It is a constant ringing in your ear 24 hours a day. Doctors told me there was nothing that would fix it and I gotta learn to live with it. I said that I was gonna figure something out. I researched and I found Eargo to be very highly rated as far as solving tinnitus. It was literally half the cost of a Miracle-Ear so I said that I was going to purchase it and see what happens. The tinnitus went away the moment I put the Eargo hearing aid in because I could hear. Eargo looks cool. I like the level of technology that they provide as far as having the charger, which is slick, as well as the app to control everything so I'm not having to manually touch my hearing aid if I wanted to control anything. It's all done via the app. T

    The other great thing is you don't need to go in for any of this. When I talked to my audiologist about hearing aids, he told me not to go to a retail store because they are paid to sell the top of the line best of everything. I don't know what I don't know and that I’m going to get sold a bunch of stuff I don't need. He told me to do my research.

    The online options with Eargo were good or I could come see them. They didn't have a preference either way because they don't get a commission on selling. So, I went online and ordered and the haring aids were shipped to me within two business days, which was amazing during all of the shipping delays we're having in this crazy world. They got me what I needed within two days, which was phenomenal. It was all online, which I liked. There was a hearing test option you could use to customize your hearing aid and I tried that but it wasn't for me. I went to the presets that they already have built-in and I love those.

    Value equals money spent over expected outcome. So, I got a good value. I spent appropriately what I'm seeing online and at other stores what I should have spent. For example, one Miracle-Ear hearing aid that doesn't have the capabilities that this hearing aid has costs $4,000 for one hearing aid. I spent 2,950 for two. So, I rotate every other day to lengthen out the time.

    I’ve gone out with friends and when I told them I've got tinnitus, they said that they’ve got it too and have been living with it for years. I pulled my Eargo charger out, which I always have with me, and I gave them my other hearing aid, and they put it in. They said the tinnitus was gone. I’ve sold six pairs and legend should be Eargo's term when they talk to me as a customer. I'm a 43 year old sales professional and my appearance is very important to me as far as my role is concerned in the corporate world. Walking around with a hearing aid, you end up with some sort of stigma. It's not like wearing glasses. I don't know why ears are different than eyes, but they are. And so, no one's ever seen this thing and it has changed my life. I went from crying on the couch and I could not play with my son because my tinnitus was so bad to having my life 100% back.

    Eargo response

    Hello Kevin! Wow! Thank you so much for taking the time to write this incredible review of your Eargo experience. We're so thrilled that Eargo hearing aids make such a difference for your life. We sincerely appreciate your business, as well as you spreading the good word about Eargo to others! Please know that we do have a referral program if any of your friends end up purchasing Eargo's from here.

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 3, 2021

    Eargo 5. No experience with other models. I had hearing aids from an audiologist about 15 years ago. I used them for about three years. They never really helped me hear the human voice in the settings I needed. (Meetings, restaurants, family gatherings). They were accidentally crushed on a business trip. I never bothered to replace them.

    The last couple of years I decided I needed to try again. I did months of on-line research and set up an audiologist appointment at the same University medical center. Since it was several months out I decided I would try the hearing aids from two or three online sources using the trial periods offered. I went with Eargo first since I really didn't want over the ear models as I would likely throw them across the room on my construction projects when taking off masks, safety glasses, etc.

    I have had the Eargo5 for about 60 days. I am keeping them and not moving on to other products. I clearly hear the human voice with reduced background noise. That was my goal and Eargo5 has provided that to me. I have had an issue with the app staying connected to the hearing aids, but that has not affected the clarity and the ability to have conversations in multiple settings without a tremendous effort on my part (funeral, wedding, family gatherings, TV watching, small group conversations). Eargo customer service in terms of adjusting and becoming comfortable with the hearing aids has been excellent.

    Customer service for a technical issue was not so well managed by Eargo. With the exception of one person early on in trying to address the technical issue who listened and provided a potential fix (which didn't work), the other "tech" support only asked if the issue had resolved itself and how about scheduling an appointment for another consult. I eventually figured out the problem (retired problem solver). No tech appeared to have training in approaching an unusual technical issue in a structured thoughtful approach.

    I contacted Eargo and gave them a more detailed description and they have said they would look to address their failing. Good response. As for long term durability and use, I can't comment at this time. Cost was between $2300 and $2500 with a couple of discounts to get me there (on-line special at Eargo and military discount). Summary... Love the Eargo5 and I think you would too if you have moderate hearing loss.

    Eargo response

    Hello Doug! Wow! Thank you so much for taking the time to write this review about your Eargo experience. We sincerely appreciate your business, and the opportunity to improve your hearing. Please keep spreading the good word about Eargo to others!

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2021

    Eargo had a promotional program where they would send people nonfunctional hearing aids, so that they could test them out for a fit. And I said, “Well, okay. Well, I'll go ahead and do that.” That was several years ago. So, this is for the latest version that I have. I got the samples, but I didn't pay much attention to it until recently where I had difficulty with the current aids, and I haven't got them properly fitted. The insurance paid for them. I gave up because of the audiologist. That was when I decided to try the Eargo. Because they had the usual testing program for so many days, and the price was right. Plus they were CIC style, which I was more accustomed to using.

    What surprises me the most is how comfortable they are for what I would consider a universal set. I'm from the era where we have that goop, chuck it in your ear, and the molding was made. So, they are very comfortable. They’re lightweights. I had some initial set up issues. I had a bad charging base, the little round pod thing. Apparently, it had some difficulty connecting to the internet. But Eargo sent me a complete replacement of aids and the base as well, which was very nice of them to do.

    They're small, they last a long time as far as the charge goes. The fact that I have enough charge in the case itself for three or four charges without having to plug it in makes it handy for a weekend use. For something that is a vented device, I don't get any feedback. So, I'm pleased with that. I also like the programming aspect of it. I was skeptical because I'm from the school where you go in the booth and click the button. But this setup process was surprisingly more robust than I thought it would be. Because, “Here are your aids,” and they never took a test. So, the cell phone testing function works very well. Very clever that they would do it that way.

    If I had any complaint at all, it was initially when I ordered the hearing aids, it's getting anybody on the phone. There was a backlog of hours that I get in touch with somebody at customer service. But when I got somebody at customer service, they were very informative. The person who’s an audiologist was very helpful and helped me customize the hearing that I wanted to hear. I like the “music setting” because it’s devoid of compression. And I’ve been involved in audio sound for many years, and doing radio stuff. I would much rather hear what the surrounding sound is, and let my brain sort out what is noise and what I wanna hear. But that's probably because I'm old-school, from hearing aids that didn't have built-in noise reduction and compression. So, the music setting gets rid of that compression.

    The audiologist was able to customize my “normal settings” to eliminate the compression factor, and sent that programming down the line, to my recharging pod. At which point, the hearing aids were updated. So, I would give Eargo high marks on that. My first audiologist said, “You're the only person that asked me for the microphone patterns on your hearing aids.” So far, it went well. The downside was it took me a long time to get connected with anybody, but I've been told that that is trying to be remedied as more and more people are hired.

    I've recommended Eargo to other friends of mine who have hearing aids that are far more expensive than mine. And they are looking into it. It’s not going to be for everybody. Because some people's hearing loss don't fit that spectrum. It's mostly designed for high-frequency hearing loss, which is my problem. I have a boss who has a low-frequency hearing loss so the aids are probably not recommended for her. But I told her about them. And I said, “You can call Eargo and find out about what's applicable for your type of hearing loss.”

    Eargo response

    Wow! Thank you so much for sharing about your Eargo experience. We are so thrilled to hear that Eargo is working out so well for you, and that you have recommended our product to others. We sincerely appreciate the opportunity to improve your hearing, and we also completely welcome your feedback.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 6, 2022

    The tv commercial caught my eye and my attention when I saw the actual Eargo 6 for the first time. I had a pair of hearing aids with the clumsy “behind-the-ear” plastic unit, the uncomfortable clear wire that goes over the ear and connects to the clear rubber piece that “fits” in the ear canal. It was considered the latest technology and I was attracted by the “rechargeable” feature and not having to deal with batteries.

    I was quickly disappointed with the overall lack of performance, the number of pieces to deal with, the visibility factor, the problem of the hearing aids being pulled off of my ears and falling when I removed a face mask, and, above all, the poor quality of hearing or ability to adjust for background noise, etc. And, no phone app so no ability to adjust programs, volume, or noise filter, as is easily done with the Eargo 6. I couldn’t be more pleased with the performance, adjustment ability, recharge ability, invisibility, and overall comfort of the Eargo 6 and the support provided is phenomenal. I can’t recommend a hearing aid more highly. ~Chet **.

    Eargo response

    Hello Chet! Wow! Thank you so much for taking the time to write about your Eargo experience. We truly appreciate you giving us the opportunity to help improve your hearing, and we are so happy that you're so happy with our product. Please keep spreading the good word about Eargo to friends and family!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 3, 2022

    Great technology was my initial reason for trying out Eargo 6. I was surprised at its capabilities and it didn't disappoint! I have a somewhat unique unilateral hearing loss and then my band days took a lot of my high-end in both ears. The music setting was amazing for which I had an emotional response not realizing how much I was actually missing until now. I use the open pedals to let natural bass in and avoid occlusion (hearing yourself speak).

    The restaurant setting takes some getting used to but these Eargo 6's have helped me a lot from simply nodding my head to engaging a lot more in the conversations. I also wanted something no one could see and ask questions about and no one notices I'm wearing these. They are super comfortable so I can wear them a lot. It's worth doing your research. It's not possible to have BlueTooth in such a tiny housing and last all day. The charger is great and they last all day without issue, I'm very happy I bought these.

    Eargo response

    Hello David! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to improve your hearing. We are so happy that you're happy with our product, and that it's truly helped you. Please keep spreading the good word about Eargo to friends and family!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 2, 2022

    I had a hearing aid that went bad, and Eargo promptly replaced it. I sent the one that was bad back. The hearing aids feel good. I can’t even tell they’re in. I can hear things I've never heard before. The environment I work in is really loud and I get headaches but out of the plants, they’re wonderful. I'm 100% satisfied. Once I get these paid off, I’ll probably go with the 6 through Eargo.

    Eargo response

    Hello Robert! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. Please keep spreading the good word about Eargo to others!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 30, 2022

    I'm doing fine with Eargo. I get some tunnel sound to it. But it's not bad. Eargo called me a couple times to see how I was doing. I said I just need to do some better adjustment on it. But it is helpful for me so I'm satisfied with it. It helps with my ringing.

    Eargo response

    Hello Jayne! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. If you'd like to further discuss the tunnel sound you're experiencing from your devices, it could be very beneficial for you to speak with one of our hearing professionals! You can contact this team and our Client Care representatives Monday-Friday emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000. Please keep spreading the good word about Eargo to friends and family!

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2022

    I returned my Eargo hearing aids. I have a job where I work outside around loud bangs. They just didn't work for me. I picked up a lot of noise which conflicts with what I was trying to hear. But customer service was really good and the quality was okay.

    Eargo response

    Hello Tara! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're happy to hear that you are satisfied with the support that we provide, but are sorry if the devices themselves did not work out for you. We wish you luck on your hearing journey!

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