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CarShield

 4.4/5 (2536 ratings)
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CarShield

About CarShield

CarShield offers customizable vehicle service contracts that cover new and used cars against malfunctions or breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing and rental vehicles. Month-to-month coverage and flexible monthly payment plans are available to fit your needs.

Overall Satisfaction Rating

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Pros

  • More plans than many competitors
  • Contracts available in Spanish
  • Transferable warranties
  • Covers various vehicles

Cons

  • Inconvenient quote process
  • Limited benefits

Bottom Line

CarShield's high points include its month-to-month and motorcycle coverage. Although CarShield's quote process isn't the best, its numerous plans and lax vehicle requirements make finding the right coverage easy.

Top CarShield Reviews

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Rated with 5 stars
Verified

Had to replace my 2018 Impala evaporator core and it would have cost me 2000.00 out of pocket if I didn't have Car Shield. I took the car to the dealership services and they took ...

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Rated with 5 stars
Verified

It was a wonderful experience for me to see that CarShield really care about their customer. I told them I couldn't pay my bill and they went beyond and out their way to make sure...

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What is CarShield?

CarShield is a company that offers vehicle service contracts for new and used vehicles, including motorcycles, ATVs and cars with up to 200,000 miles. The company has six contract options, almost all of which are available on a month-to-month basis, so you aren’t locked into a long-term commitment. Contracts are available both in English and Spanish. Most warranties are transferable too.

How much does CarShield cost?

CarShield’s rates vary widely, but you can expect prices to be under $100 a month. CarShield has a maximum payment schedule of 24 months, so you have a full two years to pay off your extended auto warranty. If you choose a month-to-month plan, your payments will last the entirety of your coverage, though.

Details like contract lengths, deductibles and other fees are not available on the company’s website, so the best way to get precise prices is to contact CarShield. You can get a free quote from CarShield by submitting your information via its online form or by calling CarShield’s customer service. CarShield reviews do mention that the quote process can be tricky, with salespeople preferring to call about quotes rather than emailing.

What does CarShield cover?

CarShield has six protection plans available for both new and used cars, offering protection from powertrain to comprehensive coverages. CarShield’s six contracts are as follows:

Silver
Silver is CarShield’s powertrain plan and its most affordable coverage. It covers your vehicle’s:
  • Engine
  • Transmission
  • Drive axle(s)
  • Transfer case
Gold
Gold is Carshield’s powertrain plus plan. It covers everything the Silver plan does and more, including your vehicle’s:
  • Engine
  • Transmission
  • Drive axle(s)
  • Transfer case
  • Air conditioner
  • Fuel delivery system
  • Fuel pump
  • Starter
  • Alternator
  • Power windows
  • Water pump
Platinum
Platinum is CarShield’s comprehensive plan. It covers everything the Gold plan does and more, including your vehicle’s:
  • Engine
  • Transmission
  • Drive axle(s)
  • Transfer case
  • Air conditioner
  • Fuel delivery system
  • Fuel pump
  • Starter
  • Alternator
  • Power windows
  • Water pump
  • Fuel injectors
  • Steering
  • Suspension
  • Brakes
  • Electrical system
  • Instrument cluster
  • GPS
  • Factory audio
  • Radiator
Diamond
Diamond is CarShield’s plan that most closely mimics a manufacturer’s warranty. It covers everything the Platinum plan does and more, including your vehicle’s:
  • Engine
  • Transmission
  • Drive axle(s)
  • Transfer case
  • Air conditioner
  • Fuel delivery system
  • Fuel pump
  • Starter
  • Alternator
  • Power windows
  • Water pump
  • Fuel injectors
  • Steering
  • Suspension
  • Brakes
  • Electrical system
  • Instrument cluster
  • GPS
  • Factory audio
  • Radiator
  • Wiring harness
Aluminum
Aluminum covers electronics- and computer-related components, including your vehicle’s:
  • Starter
  • Alternator
  • Power windows
  • Electrical system
  • Instrument cluster
  • Factory audio
  • Wiring harness
Other coverage
CarShield’s other plans cover components on motorcycles and ATVs, including the following components, if applicable:
  • Engine
  • Transmission
  • Drive axle(s)
  • Fuel pump
  • Starter
  • Alternator
  • Water pump
  • Fuel injectors
  • Steering
  • Suspension
  • Brakes
  • Electrical system
  • Factory audio
  • Radiator

The Diamond plan is similar to a manufacturer’s warranty, often referred to as a bumper-to-bumper warranty. It is the most extensive plan offered by CarShield. CarShield suggests the Platinum plan for older vehicles since it offers significant coverage.

The Gold plan is billed as a good option both for used and high-mileage vehicles, while the Silver plan is CarShield’s most basic and affordable plan. This is a good choice if you want simple coverage at a low price.

The Aluminum plan covers high-tech items, and plans for motorcycles and ATVs offer customized coverage for those vehicles. For more details on costs and what each plan covers, talk to a CarShield representative.

How does CarShield work?

CarShield provides extended auto warranties for new and used vehicles. These policies act as insurance against unforeseen breakdowns. When you need a repair made, go to an ASE-certified repair facility, file a claim and pay a small deductible. CarShield then pays for the covered repairs.

CarShield offers coverage for cars with up to 200,000 miles. This limit is higher than what many extended auto warranty companies offer, so CarShield is a good choice if you have a high-mileage car.

Make sure to read the terms and conditions of your contract so you fully understand what CarShield covers. Contracts are available in English and Spanish. Most CarShield contracts are also transferable, meaning the warranty can still cover the car even if you sell it. This can increase the value of your vehicle.

Additional CarShield benefits include towing, roadside assistance and rental cars.

CarShield FAQ

Is CarShield a rip-off?
No, CarShield is a legitimate company offering extended vehicle warranty plans. Before settling on any warranty company, it is important to do your research and understand its cancellation and refund policies, along with its various plan offerings. Doing this early on helps you decide what is right for you and avoid scams or rip-offs.
How much does CarShield cost a month?
CarShield does not offer pricing on its website, as costs vary based on your vehicle’s type, age, mileage and coverage. However, you can get a quote by calling the company’s customer service or submitting a form online through CarShield’s website.
Does CarShield cover electrical problems?
Yes, the Aluminum, Platinum and Diamond plans cover electrical issues.
What doesn’t CarShield cover?
CarShield does not cover oil changes or similar routine maintenance issues. It also does not cover oil leaks unless they are a result of engine failure and you have one of the appropriate plans.

Is CarShield worth it?

CarShield is generally worth it. It offers a wide variety of plans, which can be especially helpful if you aren’t yet sure what kind of coverage you want. We like that it offers month-to-month contracts and motorcycle coverage — plus, having contracts available in Spanish is a big benefit if you’re not as fluent in English. If you’re looking for an extended auto warranty with a solid reputation behind it, consider CarShield.

CarShield Reviews

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2 featured reviews
How do I know I can trust these reviews about CarShield?
How do I know I can trust these reviews about CarShield?
  • 3,699,411 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 20, 2022

Well, where to began... As a newly single parent and prices skyrocketing everywhere, vehicle repairs is something I did not want to see at any given point yet what is man made will fail so here I am facing a bill larger than my rent (nearly 3x over) and I was just into my 2nd week of starting my new career. I had not even gotten paid from my new job and was just living off of my unemployment. I was still making sure Car Shield was getting paid even though I had my doubts and I had a little one to provide for. I heard of scams before and really didn't stand in the position of becoming broke by being scammed yet again like before with different things. I sat there looking at my little one at the repair shop, N.T.B. and scared on the inside and smiling on the outside.

The repair shop and CarShield were on the phone a good minute and I just reminded myself that I was going to keep my new job even if I had to walk to make sure we were okay. The repair/sales gentleman came back with news stating, "that worse case scenario you will have to okay out $354.00 out of $2,600.00+." I held in my tears that moment and constantly told him, "Thank you." I sat back and thought, this car shield is no joke and I needed to provide them both with good reviews. I still didn't have even that much to pay but when I left my vehicle there overnight till Monday, I made sure to still count my blessings and look at little one and told them hey when you get your first vehicle make sure to get CarShield and get the diamond plan.

I picked up my vehicle that Monday and paid only $254.04 out of a $$2,600.00+ vehicle repair bill all thanks to Car Shield and the wonderful people who understood my position during times like this. I WILL RECOMMEND CAR SHIELD TO ANYONE AND EVERYONE just as I did that day of payment to the customers inside the repair shop and at work when I was fortunate enough to drive back to work in my repaired vehicle with tears in my eye, a great full heart, and a few dollars left to purchase my little one a Chick-fil-A nugget meal, and gas. I may have not had enough for anything else (yes bills were already paid) but what little I did have I made sure to see my little one smile and to have a tank of gas in my Car Shield paid running vehicle to help me get back and forth to work. Thank you Car Shield so much.

CarShield response

We are so happy to hear this, and are glad we were able to help! Let us know if we can be of further assistance in the future!

3 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2022

    I called to cancel. When talking to rep. She was persistent in me keeping CarShield. I was in process of buying a new car.. I have no use when buying a new car. I said my payment is automatic and wanted the payment returned. She said CarShield does not give refunds. I ask to speak to supervisor. The supervisor said they will look into it. It's been 3 months since I closed my account.

    CarShield response

    We do apologize. Our refund policy is only refundable during the first 30 days on month to month accounts. We would have needed 24-48 hours notice to stop a payment. There would be no refund due on this account. If you have any further questions, please give us a call.

    13 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 5, 2022

    I need to take my car to a shop to have them check out a loud roaring grinding noise while I was driving. When I picked up my car they had put a brand new transmission in it ran new front wheel bearings but the loud grinding noise still persist with no explanation. As far as my service with CarShield was great the mechanic was really nice but I still have a problem with my car and I’m not willing to continue this goose chase and I hate my car now!! ASAP I will trade and get a new car with a factory warranty where I can take it to a mechanic that’s specializes in the vehicle I own and is familiar with it and the time left without a vehicle won’t be a month or better. Trust Carshield to get their part done! But watch who you take your vehicle to!!

    CarShield response

    We appreciate your support. If you have any questions don't hesitate to give us a call!

    17 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2021

    On Thanksgiving while traveling from church my check engine light came on. Friday 11/26/21 I took my vehicle to a Firestone located in Columbia SC to get a diagnostic test done. The problem was the cooling system. Thermostat need to be replaced. The estimate for my vehicle (2018 Cadillac XT5) came to $1034.09. While standing at the register I immediately called CARSHIELD feeling somewhat optimistic, until the guy on the phone told me “I’m Not Covered!” Needless to say… I was embarrassed and felt cheated.

    I’ve been a customer since 7/29/20 and signed up for the Diamond Elite package. My husband and I are on a fixed income and cannot afford unexpected expense such as this one; and therefore we maintain insurances. Ironically, a year ago I was at an auto detail shop and was sitting next to this obnoxious guy who complained about everything! Your CARSHIELD commercial came on and he said “That’s a rip off”. At the time I ignored him because I didn’t want to hear that being a client of your company. I called back and your customer care manager, April (Operator ID **) took care of my service needs, with compassion and care. She also provided me with the needed information to get my claim started and deducted $100.00 off my yearly premium.

    CarShield response

    We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 26, 2021

    Hello I'm Bridgette ** currently an American Car Shield Policy holder **. Please see the attached contract that was emailed to me on Mar 17th 2021. I called inquiring on preventive maintenance for free tire rotation and oil change per year several weeks ago. I was told that you didn't offer that type of coverage and I stated, when I purchased the contract it was offered to me. So I requested a copy of my contract, Please see the attached. This is what was emailed to me as my policy I have just requested. I have been paying for a policy for coverage that has no record of existence. I called in just to note I'm taking my car in for an issue which would hopefully speed up the repair time by doing this.

    I stated I was having a problem with my radio screen flash and not working properly and when accelerating it's sluggish accelerating up to higher speed. I have called several times, I've been transferred, hung up on, left messages for a manager to contact me, no response this has been going on for several days trying to get to the right department, actually there may be a problem that needs to be addressed, having difficulties with your transferring to another department. I really don't believe I would have gotten hung up on that many times without being rude.

    Thank GOD for Kiara receiving my phone call today giving me clarity on how this could have possibly happened. When I called in to update my credit card information, and wanted to use my pre-maintenance service that was available to me at start up, but for some reason It's not on my policy, So I ask for a copy of my contract to be sent to me. This is what I received this attachment.

    It has been stated to me that is a dummy contract, why would Jennifer ** send me a dummy contract for an existing policy? Now that I may need this coverage this is not on my policy, so why was it sent to me as my policy? I didn't check for a contract number. It was emailed from American Car Shield, which I personally have not had any problems with, but I have heard some complaints, since I hadn't had any issues. I choose to continue my coverage. Please Address this and do what's right by honoring what you sent to me. On the Addendum Page 13 of 13 of the attached document I can be reached at ** or by email. Please leave a message if I'm unable to take your call.

    68 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2022

    CarShield failed me when I needed them most. I signed up with CarShield about two years ago. Now I have my first and only claim and CarShield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for CarShield warranty. But I guess they got my money. I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

    CarShield response

    That is unfortunate and sorry we couldn't help. We can only cover the parts listed on your policy. We're sorry to see you go. If you change your mind, give us a call anytime.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 9, 2022

    I had a knowledgeable customer representative help me find the right policy for my car and they answered all of my questions and concerns about doing business with CarShield. I will definitely let my friends and family know how good your service is.

    CarShield response

    Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 8, 2022

    I called with simple question... The representative answered my question immediately and efficiently and then I was on to the rest of my day. Thank you from someone who appreciates good customer service!! An old timer like me remember the days when good customer service built companies or lost business because they lacked this quality. I did not get the name of the young man who helped me but if you can locate him for me, please tell him to keep it up.

    CarShield response

    Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 8, 2022

    Great representative that helped me last. Mr. ** on 4/6/22. Very helpful, knowledgeable, patient, asked all my questions, He needs to do a Commercial, it will bring in business, He encourages you, he broke down the difference in the packages, I called in to change but he let me know I had the best which was the Diamond

    CarShield response

    We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 8, 2022

    I just purchased a new vehicle. I tried to transfer it over Car Shield. Told I couldn’t transfer over the insurance to the new car because my new truck has plow type of truck so I talk to someone, told me to write all the information and mail it to car shield which I did

    CarShield response

    Thank you for your time and review. If you have any questions give us a call!

    Be the first one to find this review helpful
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    CarShield Company Information

    Social media:
    Company Name:
    CarShield
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    333 Mid Rivers Mall Dr
    City:
    Saint Peters
    State/Province:
    MO
    Postal Code:
    63376
    Country:
    United States
    Website:
    carshield.com

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